Client Services and Account Management

Most projects start with an initial discovery phase where our consultants and technical team will carry out a range of audits on your site, in order to:

• Understand your objectives and your audiences
• Benchmark the current performance of your site
• Determine the effectiveness of your marketing across all the relevant channels
• Identify additional opportunities for income generation and increased customer lifetime value.

Your lead consultant/project manager will then present our findings and recommendations during a practical workshop(s) with your team. This will also include plans on improving the technical aspects of your site and how to implement the agreed digital marketing strategy.

You can then opt to carry out the strategy yourself or we can work with you on a monthly retainer to implement and manage the digital marketing strategy on your behalf. Your project manager will support you by providing ongoing client communications and to ensure that the technical teams meet your targets and KPI.